The Online Service Request system allows visitors to request information, submit requests for service, or submit comments for review.

A ticket number is assigned to each new Service Request. Using this ticket number, the submitter can check back on the website at any time to view the current status of the request.

NOTE: Requests entered after hours will be received by City staff by 8:30 a.m. the next business day.

It is not necessary to register to submit a Service Request. However if you do register then you will be able to track all the Service Requests submitted under your registration ID.

Submitting an email address with your Service Request will result in confirmation that the Request has been received and will allow you to receive status updates for your Request

If your need for service is urgent (e.g., a sewer backup in the street or a water main break), please contact the City Yard during normal business hours at 781-665-0142 or call the Melrose Police Department Business Line after hours at 781-665-1212.