How do I report a pot hole?
Pot holes can be reported by clicking on pot hole under actions line - - Pot hole.
What does the "a" on my water bill stand for?
The "a" represents an actual reading. This is the amount that you are being billed for.
The "e" represents an estimate.
When is my water bill due?
The bill is due 30 days from the "Bill Date". It must be received on or before that date or a $5.00 late fee will be added and interest will accrue.
Can I make monthly payments on my water bill?
You can make as many payments of any amount to your bill. However, if there is a balance still due on the due date of that bill then interest will accrue on any unpaid balance.
How do I pay my water bill?
You can pay with cash, money order, or with a check made out to the City of Melrose. Credit cards, debit cards and third party checks will not be accepted.
Does everyone in the City of Melrose get his or her water bills at the same time?
No. Melrose bills quarterly. The City is broken up into sections. Usually two sections of the City are billed at the same time. There are four billings approximately three months apart.
You can find out the amount you owe or find out whether your payment has been received by calling the Collector's Office at 781-979-4120
Can I pay my water bill ahead if I am going on vacation?
Yes, but if there is not a bill in the system we cannot guarantee the amount that will be due. You may choose to pay the amount of your last bill, however if the new bill is more than the prior bill demand and interest will be charged for the unpaid amount. You may choose to make a larger payment and the difference will be credited to your account.
What are the current Water and Sewer Rates?
Information on current water and sewer rates is published and updated on the City of Melrose web site at the following web address, which can be copied and pasted to your browser.
https://www.cityofmelrose.org/403/Water
What happens if I do not pay my water bill?
Any bill due June 30th and unpaid by November 15th will go to lien on the real estate property tax on the next tax bill (3rd quarter).
Any questions on consumption or questions about correcting or changing a name or address on your bill should be directed to the Water Department at 781-979-4175.
