E-Gov Services City of Niagara Falls

Refuse & Recycling Collection

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We are currently transitioning to the 311 System. The City's mission is to offer the highest quality of customer service to its residents.

To report a problem, use the form below. Please fill out the location of the issue and a description, your contact information is optional. For complete anonymity, please call 716.286.4311.

To check Status please call 716.286.4311 or go to https://niagarafallsusa.org/311-portal/ and type in the mailing address provided.

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