Click here to return to the E-Government Services start page
 

Welcome to the City of Winter Haven, FL, FAQ Subscribe to this RSS Feed Bookmark and Share
Today is Wednesday, May 22, 2013.

Search FAQ:

  
FAQ
 

General

Which schools will my children attend?
Winter Haven is part of the Polk County School System.

How many people live in Winter Haven?
Click here for a complete list of demographic information.

Where can I find senior information?
Click here to learn more about the Winter Haven Senior Adult Center, located at 250 South Lake Silver Drive N.W., Winter Haven, Florida 33880. For more information, call (863) 291-5870. .

Who is on the City Commission?
Click here for biographical information on City Commission members. The Winter Haven City Commission currently consists of Pete Chichetto, Jamie Beckett, Steven Hunnicutt and Nat Birdsong. The Mayor is J.P. Powell.

Water/Utilities

Where is the Utility Account/Field Services office located?
At 551 Third Street, NW in Winter Haven, inside the City Hall Annex Building located adjacent to City Hall.

What are your office business hours?
Monday – Thursday 7:30 am to 5:30 pm and Friday 7:30 am to 5:00 pm

How do I open a water/sewer/irrigation/refuse account with the City?
Contact one of our account service representatives at (863)291-5678 or stop by our office located at 551 Third Street, NW and they will be glad to assist you. Please bring documentation showing proof of ownership or property lease and picture identification. Application for residential utility service may also be made by completing a Utilities Application and forwarding the application, copy of proof of ownership or property lease, along with a copy of a picture identification to our office via fax (863-298-7870) or scan/email (uafsdivision@mywinterhaven.com).

How do I terminate service with the City?
Contact one of our account service representatives at (863)291-5678 or stop by our office located at 551 Third Street, NW and they will be glad to assist you.

What payment options are available to pay my City utility bill?
Easy Pay Plan (autodraft with no convenience fees) mail to Post Office Box 2277, Winter Haven, FL 33883-2277, in person at our office location of 551 Third Street, NW, or place payment in our drop box located in the office location parking lot.

Can my utility bill be emailed to me?
Yes, we email bills electronically, in addition to mailing bills via regular mail.

I am not sure if I paid my bill, can I check online?
Yes, all utility account history is available 24/7, Online Utility Bill Payment

My billed water usage seems very high, what am I to do?
Call the Account Services office at (863)291-5678 and talk with an account services representative.

Why am I being charged a penalty, is there no grace period?
Payment is due 15 days from the date of the utility bill and if unpaid a late penalty is applied to the account; for example bill is sent on 2/5/10, payment is due on 2/20/10, penalty is applied on 2/23/10.

What are the rates?
All our rate schedules are accessible from page one of our www.mywinterhaven.com site via the following link Garbage and Refuse,Reuse Water, Water and Sewer . Other schedules are available via the ‘Account Services’ link, to include impact fees, miscellaneous charges, and deposit amounts.

Do you have any other utility billing questions?
For any other utility billing questions please call (863)291-5678, Email uafsdivision@mywinterhaven.com or Fax to (863) 298-7870

How do I sign up for water and trash service?
Call Account Services at (863) 291-5678.

Finance

How much is the City’s total budget?
The FY11 budget is $83,312,762

What is the current millage rate for the City of Winter Haven?
The millage rate for FY11 is 5.790 ($5.79 for every $1,000 taxable value)

What is a millage rate?
The millage rate is the tax rate levied on real property. One mill equals $1 per $1,000 of taxable property value.

How do I calculate my City of Winter Haven ad valorem taxes?
Ad valorem taxes are calculated by multiplying the taxable value (assessed value less any exemption) by the millage rate. Example: a home used as a principal residence has an assessed value of $150,000. The assessed value less the homestead exemption ($50,000) has a taxable value of $100,000. The taxable value multiplied by the City’s millage rate (5.79 mills currently) results in a City of Winter Haven tax of $579.

What do my City of Winter Haven ad valorem taxes pay for?
The ad valorem tax (property tax) proceeds are deposited into the City’s General Fund. The General Fund pays for services such as Police, Fire, road repairs, Code Enforcement and City administration.

What is the rolled back rate?
The rolled back ad valorem tax rate is the rate that would generate the same ad valorem tax proceeds as the prior year less new construction, additions, deletions and several other adjustments.

Procurement

How do I get on the City’s Bid List?
Complete the Bidders Mailing List Application.pdf. Return or fax the application to our Procurement Division: City of Winter Haven / Procurement Services Division P.O. Box 2277, Winter Haven, FL. 33883-2277 Phone (863) 291-5664 Fax (863) 291-5666

Business License

How do I apply for a business tax?
First, you must complete the application BTR Application 2012.pdf available in our office or on our website on the link above. Bring documentation pertaining to your business such as articles of incorporation, fictitious name registration and county and state licensing where applicable.

Is this the only license needed to open a business?
No, before you can obtain your City license, you must first get a Polk County license. The County office is at 430 East Main Street, Bartow, Florida. Since this is a separate agency, we suggest calling the Occupational Licenses-Polk County Tax Collector's Office at (863) 534-4700 to see what information is required.

Can I have my business in my home?
It depends. The use of your home as a business location is limited to office space only. In a home occupation, no walk-up trade, signage, advertising of the home address or storage of vehicles and equipment is allowed. Our Planning Division staff reviews all applications and will advise if there are zoning restrictions to prevent issuance of a home occupational permit.

What is the cost of a business tax in Winter Haven, Florida?
License fees vary depending on the type of occupation. We accept cash, check, or credit card for payment.

How long will it take to get the license?
Business Tax Receipts are issued immediately upon receipt of a completed application.

Is this license good for as long as I have my business?
A business tax is issued for a fiscal year beginning October 1 and ending September 30 of the following year. Renewal notices are mailed in August to allow time for processing payments, printing and mailing renewed licenses.

What if I am late renewing my business tax?
Business taxes not renewed by October 1 are subject to a penalty of up to 25 percent of the total cost of the license. This is pursuant to § 205.0535. The fee schedule follows: After: October 15: a 10 percent penalty will be added. November 15: a 15 percent penalty will be added. December 15: a 20 percent will be added. January 15: a 25 percent will be added.

What if I relocate my business within Winter Haven, change the name or close my business?
If you move, change the name or sell your business, you need to follow the same requirements as you would for a new business tax. Bring in the current receipt, supporting documents and complete a new application showing all new information. There is a $3.00 transfer fee for processing. If you are closing your business, notify the City in writing to inactivate the license to avoid additional fees.

Lakes

How many lakes are there in Winter Haven?
There are 50 lakes inside or touching the city limits of Winter Haven.Lakes Map

How many public boat launches are there in the Winter Haven area?
There are 28 public boat launches. Lakes Map

Who owns and or maintains public boat launches and parks?
There are numerous boat launches available for public use throughout the Greater Winter Haven Area. The City (C), Lake Region Lakes Management District (LR) and Polk County (P) maintain these facilities for public use. Please exercise caution when launching and boating as water levels fluctuate based on rainfall. Always know your vessel, trailer and abilities to ensure the most enjoyable experience possible. Please contact the City with any questions or concerns about boat launches and accessory structures by calling (863) 291-5600.

Where are the boat launches located in the northwest area?
Boat launches in the northwest area are located: Lake Pansy (located on W shoreline, 21st St. NW) (C), Lake Jessie (located on W shoreline, Lk. Jessie Dr.) (P), Lake Hartridge (located on SW shoreline, Shore Rd.) (C), Lake Blue (located on the S shoreline, N. Lk. Blue Dr.) (P) and Lake Cannon (located on the W shoreline, Lk. Cannon Dr.) (P). Lakes Map

Where are the launches located in the southwest area?
Launches in the southwest area include: Lake Deer (located on the NW shoreline, 33rd and Ave. G NW) (P), Lake Howard West (located on the W shoreline, Lk. Howard Dr. NW) (LR), Lake Howard East (located on the E shoreline, Lk. Howard Dr. SW) (C), Lake Thomas (located on the E shoreline, Lk. Thomas Dr.) (P), Lake Sears (located on the NE shoreline, 100 Lk. Sears Dr.) (P), Lake Shipp West (located on the SW shoreline, Lk. Shipp Dr. S) (C) and Lake Shipp East (located on the E shoreline, WG Roe, 7th St. SW) (C). Lakes Map

Where are boat launches located in the northeast area?
Launches in the northeast area include: Lake Haines (located on the NW shoreline, Haines Blvd. E) (LR), Lake Rochelle (located on the W shoreline, Hwy. 17/92 N/E) (LR), Lake Conine (located on the E shoreline, Hwy. 544 E) (LR), Lake Fannie (located on the NE shoreline, Hwy. 544 E) (LR), Lake Hamilton (located on the E shoreline, Hwy. 27 S) (P), Lake Maude (located on the S shoreline, Ave. O NE) (C), Lake Buckeye (located on the SE shoreline, Buckeye Rd. NE) (LR), Lake Silver (located on the SW shoreline, Lk. Silver Dr. S) (C), Lake Martha (located on the NE shoreline, Lk. Martha Dr. E) (C) and Lake Elbert (located on the NW shoreline, Lk. Elbert Dr. NE) (LR). Lakes Map

Where are boat launches located in the southeast area?
Boat launches in the southeast area are located: Lake Otis (located on the W shoreline of Little Lake Otis, Lk. Otis Dr. between Avenues L and M) (LR), Lake Miriam (located on the N shoreline, Lk. Mariam Dr. N) (LR), Lake Roy (located on the E shoreline, S. Lk. Roy Dr.) (P), Lake Summit (located on the SW shoreline, W. Lk. Summit Dr.) (P), Lake Ned (located on the W shoreline, Lk. Ned Rd.) (LR) and Lake Daisy (located on the W shoreline, 280 Coleman Dr. E) (P). Lakes Map

Where can I find information about lake water quality and trends?
The Polk Water Atlas provides a comprehensive data resource that helps citizens and scientists alike make informed decisions concerning our vital water resources. Polk Water Atlas

Do I need a permit before doing lakefront work?
Lakefront owners may hand clear 50 feet or 50%, whichever is less, of shoreline vegetation without an aquatic plant control permit. If herbicides or mechanical tools will be used and/or if more than 50 feet or 50% might be cleared then a FREE aquatic plant control permit (linked below) from the Florida Fish and Wildlife Conservation Commission (FWC) is required. The FWC Invasive Plant Management Section may be reached by calling (863) 534-7074. FWC Aquatic Plant Permit Application

Do I need a permit to install a sand beach on my lakefront?
The Department of Environmental Protection (FDEP), Dredge and Fill Office, handles permits and enforcement actions related to filling lakefronts with sand or debris. The Dredge and Fill Office may be contacted to inquire about a permit by calling (813) 632-7600. www.dep.state.fl.us/water/wetlands/erp/dffact.htm

How do I get a freshwater fishing license?
The Florida Fish and Wildlife Conservation Commission (FWC) oversees the fishing license program for all waters within the state of Florida. Follow the link below to the FWC Freshwater Fishing Licenses FAQs. For instant licenses dial 1-888-FISH FLORIDA. myfwc.com/License/Freshwater_licenses.htm

How do I report a nuisance alligator?
A nuisance alligator, generally, is when they are at least 4 feet in length and pose a threat to people or their pets or property and if an alligator approaches people, does not retreat if approached and/or is in a location that is not natural. Alligators reside in lakes, rivers, streams, ponds and some small standing puddles. Alligators that are captured, once reported as nuisance, are not relocated. The Nuisance Alligator Hotline is 1-866-FWC-GATOR (1-866-392-4286). myfwc.com/WILDLIFEHABITATS/Alligator_nuisance.htm

What is the Sustainable Water Resource Management Plan?
Meeting the water resource needs of people and the natural environment today and tomorrow. Short Summary, Summary with Maps and Final Sustainable Water Res Mgmt Plan Nov 2010 (low res)

Rain Gardens: What are they and how do I create one?
A rain garden is a type of landscaped area with appropriate flowers, grasses adn other vegetation that catches rain water from a roofline or gutter system and filters it back into the ground, where it can recharge groundwater resources.Rain Garden Manual 2010 Nov


 
 

 
 
 
 
 


City Home | E-Gov Home | Action Line | Community Calendar | Online Documents | Subscriptions
FAQ | Job Postings | Bid Postings
Login | Register
Copyright ©2004-2013. Electronic Commerce Link, Inc. dba egovlink.