The City of Lowell recently purchased existing, standard streetlights from National Grid. While the poles and power sources remain the responsibility of National Grid, the City is responsible for repairs to light fixtures. Please use this form to report problems with street lights.
Repairs will be scheduled every Thursday. Reports of light problems received between Wednesday and end of day on the following Tuesday will be scheduled for attention on Thursday.
Please note that some lights are the responsibility of other public or private groups. For example, spotlights installed on light poles to illuminate private property are the responsibility of the property owner; lights on the Rourke Bridge are owned by MassHighway.
* Information is required.
Please let us know where the problem streetlight is located by entering the nearest Address # and Street Name below; then click on 'Validate Address' to validate the address against our records. If you are sure of the address, yet it can't be validated, please click on "Use the address I entered" in the pop-up box, which will transfer your entry to the "- Or Other Not Listed -" field below.
Poles are numbered with silver number plates located approximately 5-6’ high.
The address you entered does not match any in the system.
You can select a valid address from the list, or if you are certain the address you entered is correct
click the "Use the address I entered" button, to continue.
Once you submit this form, you will receive a Tracking Number allowing you to check on and/or update your request at your convenience.
Please be aware that any communication(s) made through this system by you or your agent(s), servant(s), or any other representative(s), whether authorized or unauthorized to the City of Lowell, Massachusetts, the Commonwealth of Massachusetts, the owner and/or operator of this web site, and/or any other web site operated by or pursuant to license or agreement by the City of Lowell, Massachusetts, its agencies, officers, employees, agents or representatives shall in no event be deemed to constitute notice for any purpose, whether legal, official, or other.