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Welcome to the City of Lowell, MA, Citizen Requests
Today is Sunday, December 4, 2016.
WARNING! Please do not use this form to report issues of an emergency nature or for conditions requiring an immediate response. If your issue is an emergency, please use the telephone and dial 911.
DDS - Trash, Solid Waste, and Recycling (General)

Purpose: Use this form to report various Solid Waste or Recycling complaints within the City of Lowell, such as:

  • Pickup eligibility
  • Timing of placement on the sidewalk
  • Types, conditions, and content of containers used (not including Dumpsters)
  • The "importing" or placement of refuse from properties other than the one being picked up
  • The disposal of material at unmonitored or vacant locations
  • The disposal of hazardous substances, bulk materials, appliances, and the like
  • * Information is required.

    Contact Information

    First Name:
    Last Name:
    Business Name:
    Daytime Phone: (

    Location of trash/refuse:

    Please tell us the location of the trash/refuse by entering the nearest Address # and Street Name below; then click on 'Validate Address' to validate the address against our records.

    If you are sure of the address, yet it can't be validated, please click on "Use the address I entered" in the pop-up box, which will transfer your entry to the "- Or Other Not Listed -" field below.

    If you are reporting a non-specific area of the City, please indicate so in the 'Location Details' field below.

    * Address
    - Or Other Not Listed -

    Invalid Address

    The address you entered does not match any in the system. You can select a valid address from the list, or if you are certain the address you entered is correct click the "Use the address I entered" button, to continue.

    The address you entered
      Location Details: Please provide any additional information regarding the location below.

    * Please tell us if this is a New of Reoccuring Issue?
    * Please indicate what 'type' of property the material is located at:
    * PICK UP, TIMING, AND CONDITION - Please indicate which (if any) of the following may apply:
    Container placed at the curb prior to 4pm on the day before the scheduled City pickup day
    Container contains improper content or excessive bulky waste (e.g., construction material, construction debris, or yard waste)
    Container not in good physical shape or not designed for trash or refuse collection
    Container or material blocks sidewalk access, or other placement/location
    Container unable to deter pests (or attracts them)
    Other (please describe below)
    DUMPING - Please tell us if any of the following materials are involved:
    Animal manure
    Appliances or fixtures
    Bagged trash
    Computer equipment, printers, monitors, or televisions
    Construction debris or rubble
    Oil, grease, sewage, pain, solvents, or other chemicals
    Yard waste
    Other (please describe below)
    DISPOSAL - Was any of the refuse poured into the City's sewer or storm drain system, or into any local rivers or bodies of water?
    DISPOSAL - Do you believe any of the refuse or trash was imported form a property other than the one it is being picked up at?
    GENERAL - Please tell us the make/model/color/plate information of any vehicle(s) involved:
    GENERAL - Please provide any additional useful details (e.g., date/time of incident, etc.):
    Check here to have email confirmation of this submission.

    * Information is required.


    Once you submit this form, you will receive a Tracking Number allowing you to check on and/or update your request at your convenience.

    Please be aware that any communication(s) made through this system by you or your agent(s), servant(s), or any other representative(s), whether authorized or unauthorized to the City of Lowell, Massachusetts, the Commonwealth of Massachusetts, the owner and/or operator of this web site, and/or any other web site operated by or pursuant to license or agreement by the City of Lowell, Massachusetts, its agencies, officers, employees, agents or representatives shall in no event be deemed to constitute notice for any purpose, whether legal, official, or other.

    The submission of this form and/or assignment of a Tracking Number, indicates your acceptance of these terms and the City of Lowell's Terms of Use, and may subject your submission to disclosure.

    Internal Use Only, Leave Blank:
    Please leave this field blank and remove any values that have been populated for it.

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