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Welcome to the City of Lowell, MA, Citizen Requests
Today is Friday, December 2, 2016.
WARNING! Please do not use this form to report issues of an emergency nature or for conditions requiring an immediate response. If your issue is an emergency, please use the telephone and dial 911.
DPW - Report a Water Issue

Purpose. This form is used to communicate with the Lowell Regional Water Utility to request services and request information related to water issues.

* Information is required.

Contact Information

* First Name:
* Last Name:
Business Name:
Daytime Phone: (
Fax: (
* Address:
* City:
* State:

Issue/Problem Location:

* Address
- Or Other Not Listed -

Invalid Address

The address you entered does not match any in the system. You can select a valid address from the list, or if you are certain the address you entered is correct click the "Use the address I entered" button, to continue.

The address you entered
  Provide any additional information on problem location in the box below.

* Nature of the issue...
Water showing:
In the street
On the sidewalk
Street gate box
Hydrant struck by vehicle:
Knocked over / water showing
Knocked over
No Damage
No water:
Broken valve
No water at meter
Low pressure
Air in lines
Rusty water:
Cold water only
Hot water only
Meter leak:
Small / no emergency
Severe / immediate service required
ARB Repair
Irrigation Meter
Turn water...
on at street.
off at street.
Mark out:
National Grid
Check here to have email confirmation of this submission.

* Information is required.


Once you submit this form, you will receive a Tracking Number allowing you to check on and/or update your request at your convenience.

Please be aware that any communication(s) made through this system by you or your agent(s), servant(s), or any other representative(s), whether authorized or unauthorized to the City of Lowell, Massachusetts, the Commonwealth of Massachusetts, the owner and/or operator of this web site, and/or any other web site operated by or pursuant to license or agreement by the City of Lowell, Massachusetts, its agencies, officers, employees, agents or representatives shall in no event be deemed to constitute notice for any purpose, whether legal, official, or other.

The submission of this form and/or assignment of a Tracking Number, indicates your acceptance of these terms and the City of Lowell's Terms of Use, and may subject your submission to disclosure.

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